Terms of Use

Welcome to www.silkroadtrip.com! Reminder: Before using the services of this website, please be sure to read carefully and thoroughly understand the Terms of Use including but not necessarily limited to this Terms of Use, Privacy Policy, etc. (collectively referred hereinafter as the "Terms of Use") and the relevant cancellation and no-show policy of that service/product provider, and to any additional (delivery) terms and conditions of the service/product provider that may apply to your visit or stay (including information available on www.silkroadtrips.com). The terms "Silkroadtrips" refers to www.silkroadtrips.com. You (the "user") can discontinue use of the services provided by www.silkroadtrips.com at any time, but by accessing our services, it will forthwith be considered that you have given full approval to this Terms of Use. You (the "user") can discontinue use of the services provided by Silkroadtrips at any time, but by accessing our services, it will forthwith be considered that you have given full approval to this Terms of Use

Service Description
You fully understand and agree that, according to keywords you enter or links you click, Silkroadtrips generates website links and other relevant product information including descriptions, prices, and availability, in an automated fashion. The abovementioned method is imperfect, and errors can be caused due to information not being updated in a timely manner, aggregation of product and service information, and inaccurate data extraction. As such, you fully understand and accept any inconvenience caused by flaws in our products or services, and understand that Silkroadtrips does not assume any responsibility.
For users' convenience, Silkroadtrips sometimes provides ratings, recommendations and risk warnings regarding the trustworthiness of products. All such information is for users' reference only, and Silkroadtrips cannot guarantee the accuracy and integrity of such information, nor shall Silkroadtrips assume responsibility for the content and service of recommended websites.
You fully understand that when purchasing tourism products and services through Silkroadtrips both now and in the future, including but not limited to flight tickets, hotels, vacation packages, train tickets and bus tickets, that you shall assume relevant obligations and rights in accordance with the instructions, regulations and policies listed on relevant websites. You must strictly comply with the aforementioned instructions, regulations and policies, which along with this Terms of Use constitute the agreement between you and Silkroadtrips.
You understand that any graphic or personal opinion published by Silkroadtrips only represents the view of the content providers and/or users, and is not Silkroadtrips’s opinion in any way. You shall individually and independently determine and bare all risks should you come across unpleasant and inappropriate content when using Silkroadtrips’s services. Silkroadtrips shall not assume any responsibility.
Please suitably backup your text, images and other information. You fully understand and agree that Silkroadtrips storage hardware may have limitations, fail, be in the process of updating or come under attack, and as such all or part of your information stored by our website may be deleted, damaged, lost or be unrecoverable. The user shall bear this full risk; Silkroadtrips shall not assume any responsibility.

Terms of Use
1.Recognition and Acceptance of the Privacy Policy
Respecting users' personal privacy is one of the fundamental policies of Silkroadtrips. The Silkroadtrips website compiles and displays travel service information for users' benefit. In addition, it allows users to contact and reserve the aforementioned travel products. By completing the registration process and clicking the "Agree and Register" button, users are aware of the information described in this Privacy Policy, and agree and accept all the terms set out by Silkroadtrips.
Silkroadtrips attaches the utmost importance to our users' personal data and privacy security. Should you have any inquiries or suggestions regarding our privacy statements, please contact info@silkroadtrips.com.
2.Usage Regulations
When using services provided by Silkroadtrips, the user shall abide by the relevant laws and regulations of the People's Republic of China ("China") and other jurisdictions, if applicable. The user shall insure not to engage in any illegal or inappropriate activities while using the services, including but not limited to:
The uploading, displaying, disseminating or by any other means transmitting information containing any of the following:
1.Opposing the fundamental principles determined in the Constitution of the People's Republic of China;
2.compromising China's state security, divulging State secrets, subverting State power or damaging national unity;
3.harming the dignity or interests of China;
4.incitation of ethnic hatred or racial discrimination or damaging inter-ethnic unity;
5.sabotaging China's national religious policy or propagating heretical teachings or feudal superstitions;
6.disseminating rumors, disturbing social order or disrupting social stability;
7.propagating obscenity, pornography, gambling, violence, murder or fear or inciting the commission of crimes;
8.insulting or slandering others or infringing upon the lawful rights and interests of others;
9.including falsehoods, harming, threatening, or infringing upon the privacy of others, harassing, slandering, using vulgar language, profanity or other matters which are morally invidious; or
10.encompassing any other matters limited or prohibited by any laws, rules or administrative regulations of China or other jurisdictions, if applicable.
Using Silkroadtrips service system for any illegal purposes, including engaging in any of the following activities:
11.a) Enter into the computer information network or use the computer information network resources without authorization;
b) delete, edit or add functions to the computer information network without authorization;
c) delete, edit or add data or applications which are stored, dealt or transmitted in the computer information network without authorization;
d) intentionally create or disseminate computer viruses and other destructive programs; e) any other behavior which damages computer information network security.
12.Commercial use of any data display on Silkroadtrips websites or belonging to Silkroadtrips, including but not limited to copying, disseminating or by any means using such information without written consent in advance.
13.Using any device, software, procedure or other means to intervene or attempt to intervene in the normal operation, or any transaction or activity, of Silkroadtrips, or committing any behavior leading to an unreasonable load of large data to Silkroadtrips network devices.
14.Committing unfair competitive behavior which violates the Principles of honesty and credibility, or disrupting the transaction processes of Silkroadtrips through actions such as malicious reservation or fraudulent transaction. Or
15.Other behavior not related to online transactions.
3.Collection of Information
To provide you with better service, the Silkroadtrips will collect your information in circumstances where you permit it, or voluntarily provide it. For the purpose of providing Silkroadtrips membership services, the user consents to: (1) provide timely, detailed and accurate personal data; (2) update this information continually. The user may authorize Silkroadtrips to disclose this basic information to a third party but not to publicize any supplementary information unless: (1) the user requests or authorizes Silkroadtrips and/or any other person to disclose this information through email; (2) applicable laws and regulations, or legal procedures require Silkroadtrips to provide the user's personal data. If the user provides incorrect information, Silkroadtrips reserves the right to cease providing Silkroadtrips 's services to the user. By making use of Silkroadtrips 's services, the user agrees and accepts all relevant information service provided related to Silkroadtrips services.
4.User Privacy System
Silkroadtrips strictly safeguards the right to privacy of its users and implements reasonable measures to protect their personal information. Hence, in addition to the aforementioned Part 2 Collection of Information, Silkroadtrips will not publicize or disclose any of the user's supplementary information, nor will it store non-public content in the Silkroadtrips ‘s services, unless as required by applicable laws and regulations, or legal procedures, or when disclosure of this information is necessary on the basis of integrity, including but without limitation to the following circumstances: (1) to abide by relevant laws and regulations, and to comply with legal procedures for Silkroadtrips membership services; (2) to maintain and protect Silkroadtrips's trademark rights; (3) to protect the privacy and security of its users and the general public in emergency situations; and (4) to comply with laws, regulations and/or legal procedures, if any otherwise applicable.
Special Authorization
You fully understand and irrevocably, grant for free the following rights to Silkroadtrips and its affiliates:
1.Silkroadtrips's affiliates or partners may allow Silkroadtrips users to login and use the services which they provide. The user's activities in such cases shall be subject to the terms and conditions published by the affiliate or partner. In order to implement the abovementioned functionality, you agree that Silkroadtrips will synchronize your registration information and transaction data with the system of Silkroadtrips's affiliates or partners, or allow their use of such information.
2.If you login to Silkroadtrips using the account and password of Silkroadtrips's affiliates or partners, in order to provide similar services and functionality, you agree that Silkroadtrips will synchronize your registration information and transaction data from the account of Silkroadtrips's affiliate or partner with Silkroadtrips's own system, and allow their use of such information, and you agree that Silkroadtrips and its affiliates or partners will bear no liability or consequences to you, if any.
3.To ensure transaction security, you agree that Silkroadtrips and its affiliates may carry out data analysis using your information, and you agree to allow Silkroadtrips and its affiliates to use result of such analysis for commercial purposes.
4.You agree to authorize and accept business information from Silkroadtrips through your email, mobile phone and delivery address when you make use of various services provided by Silkroadtrips. Such business information includes but is not limited to the latest products and promotions from Silkroadtrips. If you prefer not to receive such information, you may unsubscribe by adjusting the relevant settings in Silkroadtrips.
5.Use of Cookies
A cookie is a text file which a web server stores on your access device. It will record information about a user's visit to a website to simplify the process of inputting your personal information. You can accept or reject cookies being stored on your device. If your browser automatically enables cookies, you might need to configure your browser to reject cookies according to your own preferences. If you disable cookies, you might not be able to fully access functions or features of the Silkroadtrips website.
6.Security of User Account and Password
Once you register as a member of Silkroadtrips, you will be required to set up an account name and password. You will be responsible for the safety of your own account and password, and will assume full responsibility for any activity or events which occur from within the account. You may change your password at any time, or close your account and register a new one. If there is any illegal use of a member account or a loophole in security, the user shall inform Silkroadtrips immediately.
7.Reminder of Personal Sensitive Information
Some personal information may be regarded as personal sensitive information, such as your race, religion, and health and medical information. This type of personal sensitive information will be strictly protected. As has been previously stated in this Privacy Policy, your personal sensitive information may be disclosed when you upload contents and information during your purchasing products or services provided by Silkroadtrips. Hence, please consider carefully before using Silkroadtrips's products or services. You agree to your personal sensitive information being handled as described in this Privacy Policy.
8.Storage and Limitation of Silkroadtrips Membership Service Information
Silkroadtrips is not responsible for the failure to delete or failure to store information provided by the user. Silkroadtrips has not set an upper limit to the volume of data transferred but it reserves the right to terminate the member account if Silkroadtrips deems in its own discretion that the user's behavior does not comply with the Terms of Use of Silkroadtrips membership or the user violates the regulations of the service clause. The copyright of all contents referred under this Terms of Use shall be jointly owned by the author and Silkroadtrips. Anyone wishing to reproduce this document must seek authorization from the author or Silkroadtrips.
9.Information Security
Silkroadtrips attaches great importance to information security and has set up a specialized team to handle it. Silkroadtrips currently uses highly reliable server software, utilizes encryption protocols for information security, and has independently developed several technologies and patents for information security. We have adopted strict measures to ensure the information provided by the user will not be illegally accessed. The user expressly agrees that he/she bears all risks regarding information safety when using all or any of Silkroadtrips's services, and that Silkroadtrips shall not be held responsible or liable, if any.
10.Protection of Information of Juveniles
Silkroadtrips attaches great importance to the protection of the personal information of juveniles. If you are under 18 years old, you must get the prior written approval of your parent or legal guardian in advance, before using Silkroadtrips services.
11.Limited Liability
Silkroadtrips is not responsible for any direct, indirect, accidental, particular and ensuing damage arising from: inappropriate use of network membership services, illegal use of services or changes in information where information is provided by a user.
12.User Content Management
The user is solely responsible for content which they publish. When using this type of service, all local laws, national laws and international legal standards in areas where Silkroadtrips provides service will apply. Users must comply with the following rules:
(1) all published content must conform to relevant laws and regulations of China;
(2) Silkroadtrips's services must not be used for any illegal purposes;
(3) interference or disturbance to the network service is prohibited;
(4) user must comply with all the network agreements, regulations and procedures regarding the Silkroadtrips's services. Membership services make use of the Internet to deliver and receive information. Hence, the behavioral guidelines of the user are subject to relevant laws and regulations, policies and procedures regarding the Internet. Users shall not disseminate any illegal, harassing, slanderous, abusive, threatening, harmful, vulgar or obscene information. Users shall not transmit any information that abets criminal behavior; encourages domestic disadvantage and national security, or violates local laws, national laws and international legal standards. Illegal or non-authorized access to other computer systems is prohibited. If the user's behavior is inconsistent with the aforementioned service clause, Silkroadtrips may terminate the service account immediately in its sole discretion. Users shall assume the legal responsibility for their own behavior when using membership services. If the user spreads and propagates reactionary, pornographic or other information that violates national laws, the information received by membership service system may be disclosed and used as the evidence of the user's violations.
13.Termination of Service
The user or Silkroadtrips may at any time terminate online service. Silkroadtrips shall not be held responsible for any individual or third party due to terminating service at any time. If the user objects to any service clause, objects to any modified terms, or is dissatisfied with the Silkroadtrips membership service, he/she shall take the following procedures :
(1) cease to use Silkroadtrips's services; (2) terminate Silkroadtrips membership; and (3) inform Silkroadtrips to cease providing services to such member. At the time of termination of membership services, the user's rights of using Silkroadtrips membership will also be terminated, after which, Silkroadtrips will discharged of any and all obligations and liabilities, if any, to the user.
14.Scope of Privacy Policy
Except for some specific services that will have their own privacy policy, the Silkroadtrips Privacy Policy applies to all Silkroadtrips services. In that case, such special policy for the specific service will constitute a part of the Silkroadtrips Privacy Policy. In case of any inconsistency between the privacy policy of the special service and the Silkroadtrips Privacy Policy, the privacy policy of the specific service shall prevail.
Unless otherwise specified, the words and phrases used in the Silkroadtrips Privacy Policy have the same meaning as in the Silkroadtrips Application Software License and Service Agreement.
Please note that the Silkroadtrips Privacy Policy shall not apply in the following circumstances: information is collected by a third party service accessed via our services (including any third party websites), or information collected from other companies and organizations which advertise on our services.
15.Modification of Privacy Policy
Silkroadtrips will modify the Privacy Policy when necessary. When a change occurs, we will notify users of the modified content before they enter the next page of our website or mobile application. You have the right to accept or decline. If the user continues to use the services of Silkroadtrips, the following two items need to be confirmed and accepted: (1) the new Silkroadtrips Service Clause and its amendment(s); (2) the restrictions of Terms of Use.
This Privacy Policy shall be governed and construed by the laws of China. The user and Silkroadtrips both agree to submit all disputes, if any, arising from Silkroadtrips's services to the exclusive jurisdiction of the people's court in China. If any provision of any of Silkroadtrips's Terms of Use is in conflict with the law, the provision shall be interpreted as closely as possible to its original meaning as far as allowed by law, and other provisions shall fully retain their legal force and effect. Any dispute which arises from the interpretation of this Terms of Use and any service through Silkroadtrips shall be subject to the judgment of Guangzhou Yuexiu District People's Court.
Silkroadtrips neither guarantees the network service will meet the requirement of users, nor that the network service will be uninterrupted. Silkroadtrips does not guarantee the timeliness, security and accuracy of the network service.
Silkroadtrips does not guarantee the accuracy and completeness of external links provided for users’ convenience. Any content accessed by clicking an external link is not controlled by Silkroadtrips and Silkroadtrips does not assume any responsibility.
Silkroadtrips does not assume any responsibility for interruption or other defects pertaining to network service caused by factors beyond our control or by force majeure, however will make efforts to mitigate the loss and effect caused herein to the user.
The laws of the People’s Republic of China apply to this Terms of Use. The user and Silkroadtrips are in complete agreement to obey the laws of the People’s Republic of China and agree to submit all disputes arising from Silkroadtrips services to the exclusive jurisdiction of Guangzhou Yuexiu District People’s Court. In the case that any term contravenes the laws of the People’s Republic of China, these provisions shall be interpreted exactly as prescribed in the legal regulations. Other provisions will still retain their legal effect. We reserve the right to amend the above disclaimer and other terms and conditions from time to time.

SILKROADTRIPS reserves the right to cancel the departure and will advise you of such cancellations not later than 30 days before the departure date. SILKROADTRIPS will offer you alternative arrangements and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to SILKROADTRIPS, less any unrecoverable costs incurred by SILKROADTRIPS, but we will not be liable under any circumstances whatsoever for any claims made by you for any additional costs incurred by you.
SILKROADTRIPS will not be liable for any delay in, change to or cancellation of trips due to Force Majeure. Force Majeure means a circumstance beyond the reasonable control of SILKROADTRIPS and includes but is not limited to war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes. If SILKROADTRIPS does cancel a trip as a result of Force Majeure, or government travel advice, SILKROADTRIPS will offer you alternative arrangements and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to SILKROADTRIPS less any unrecoverable costs. SILKROADTRIPS will not be liable for any additional costs incurred by you.


Notification of cancellation must be made to SILKROADTRIPS in writing by email. The date when written confirmation of cancellation is received by SILKROADTRIPS will determine the charges applicable. Loss of money paid is as follows:
Days Before Departure                Charge Applicable
Not less than 30 days                  Loss of deposit
Between 15 and 29 days             Loss of 50% of the total booking cost or loss of deposit;whichever is the greater
14 days or less and No-show      Loss of total booking cost
Depending on your reason for cancellation, these charges may be recoverable under your insurance policy. No refunds will be made if you leave a trip for any reason after the trip has begun.

Traveling with SILKROADTRIPS requires a certain measure of flexibility, good humour, and an understanding that the itinerary, accommodation, and modes of transport may be changed, even after a tour’s commencement, without notice. Changes may occur because of Force Majeure, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond SILKROADTRIPS’s control.
The information about trips given on this website and trip notes are subject to change. It is your responsibility to review the up-to-date Trip Notes. These can be downloaded from our website or sent to you on request. The information and conditions in the Trip Notes will be deemed to be part of the contract.
Where changes to your trip occur after you have received your Final Documentation we will, where practical, advise you or your travel agent of such changes. SILKROADTRIPS does not accept any responsibility for loss of enjoyment, delays or compensation resulting from changes due to Force Majeure or any reasons beyond SILKROADTRIPS’s control. No refunds will be made in any of these situations.
SILKROADTRIPS reserves the right to modify the itinerary of the tour if ground transportation changes, and/or events beyond its control make such alteration necessary. In this event, any increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If the tour has to be changed at the request of the client/s, the client will be required to pay any additional cost in advance.

At all times the decision of the SILKROADTRIPS tour guide or representative will be final on all matters likely to affect the safety and well-being of the trip. You must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all places visited. Should you fail to comply with the above, or should you interfere with the well-being of the group then the tour guide or company representative reserves the right to order you to leave the trip immediately with no right of refund.

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel consultant may assist you in applying for the necessary travel documentation upon request. SILKROADTRIPS accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

It is your responsibility to advise SILKROADTRIPS of any pre-existing medical conditions that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a trip and the enjoyment of other trip members. You are required to provide an assessment of your medical condition from a qualified medical practitioner. SILKROADTRIPS reserves the right, at its discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs, if it is deemed that you are not suitable for the trip booked.

If you have any complaint about your trip, you must make it known at the earliest opportunity to the crew and/or SILKROADTRIPS local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 30 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. SILKROADTRIPS will not be liable for any claims made later than 30 days after the completion of your tour.

This Terms of Use may be written in multi-languages along with its English version, and the English version shall prevail if any discrepancy.